Terms of Service
Last updated: [August 29th, 2025]
These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from saxonstone.com, you agree to these Terms.
1. Overview
Saxon Stone is a small, independent company that handcrafts concrete home goods and art decor. All products are made with care and variation, and no two pieces are exactly alike.
2. Eligibility
To make a purchase or use our services, you must be at least 18 years old or have permission from a parent or legal guardian.
3. Product Information & Availability
We aim to provide accurate descriptions and images, but because each product is handmade, slight variations in texture, shape, or surface detail may occur. These characteristics do not affect the function or integrity of each piece. Product availability is not guaranteed and may change without notice.
4. Orders & Payments
All prices are listed in USD. We accept payment via major credit cards and other secure payment gateways as listed at checkout. Applicable sales tax may be charged depending on your location.
Once an order is placed, it cannot be modified. If it has not yet been shipped, contact us to see if any modifications can be made, but it is not guaranteed.
For custom orders, if you’d like to make changes to your order, we can likely accommodate edits to your request as long as the project has not yet begun. Please reach out to us to see if any modifications can be made, but it is not guaranteed.
If you’d like to cancel your order and are within 24 hours of placing your order, please contact us to see if your order can be canceled. After 24 hours of placing your order, or if the order has already been packed or shipped, an order cannot be canceled.
For more details on modifications or cancelations, please refer to our Return Policy.
5. Shipping
Orders are shipped from our studio in Chicago, IL. Shipping costs and delivery times are calculated at checkout. Buyers are responsible for any customs and import taxes that may apply. Saxon Stone is not responsible for delays caused by shipping carriers or customs.
6. Returns & Exchanges
Please refer to our full Return Policy for detailed information.
Returns are accepted within 30 days of delivery only if the product is unused and in original condition. The customer is responsible for return shipping costs and any loss in value.
For sanitary purposes, once the product has been used, we cannot accept returns. Custom and Final Sale items are not eligible for return. Exchanges may be allowed under certain conditions.
7. Intellectual Property
All content on saxonstone.com (including text, photography, logos, and product designs) is the property of Saxon Stone LLC and may not be used or reproduced without permission.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected and used.
9. Limitation of Liability
Saxon Stone is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. All products are used at the customer’s own risk.
10. Indemnification
You agree to indemnify and hold harmless Saxon Stone LLC, its members, and affiliates from any claims or liabilities arising from your misuse of our website or products.
11. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
12. Updates
We reserve the right to update or modify these Terms at any time. Continued use of our site constitutes acceptance of those changes.